Support plans
Named contact, guaranteed response
Priority help for business-critical monitoring. Sovereign adds SLA. COMMAND keeps a named operator path without pretending we are a twenty-person NOC.
- Same productDifferent ceiling, not a fourth SKU
- VeilleBilled per workspace
- SignauxBilled per perimeter
- Audit
Free, dated, one question. Empty: we walk away.
- Configure
Support plans: sources, seats, skin, delivery.
- Operate
Feed, briefing, incident channel. Same item.
- Raise
Add seats or a perimeter. Do not buy a second listening SKU.
What we guarantee
Response times on incidents and workspace access. We do not guarantee that a hostile site will stay available. Sources are documented per pack.
Questions we get
- Is it real time?
- Quasi real time: minutes on priority sources, with cadence, timezone and quiet hours. Not a one-second stream of the whole web.
- Do you cover everything?
- No. Public pages in the workspace or pack. Official sources, company sites, documented providers. Exhaustiveness is not the offer.
- What if the audit finds nothing?
- We do not sell. The dated sample is yours to keep. That is the wedge, not a trial of empty dashboards.
- Who is the client?
- A B2B workspace. Particulars, candidates, buyers and creators are never the client. At most a channel the customer already uses.
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